Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since we stock various brands alongside our own Herring range, we include specific fit advice (F, G, or FX fittings) to help you choose between standard and wide fits.
Do you offer international shipping?
Yes, we ship globally using premium couriers like DHL and UPS. Delivery times vary by location, but most international orders arrive within 3-5 business days. Taxes and duties are calculated at checkout for most destinations.
What is your return policy?
We offer a 30-day return period for all unworn items in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid marking the soles, as we cannot accept returns for shoes with visible wear.
Can Herring shoes be repaired or resoled?
Most of our shoes feature a Goodyear-welted construction, which allows them to be resoled multiple times by a skilled cobbler. We also offer a dedicated refurbishment service for Herring branded footwear to extend the life of your investment.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using cedar shoe trees to maintain shape and absorb moisture. Regularly clean and polish the leather with high-quality creams, and avoid wearing the same pair two days in a row.
Are your shoes made from genuine leather?
Yes, we pride ourselves on using high-grade calf leathers, suedes, and exotic skins sourced from the world's finest tanneries. Our traditional manufacturing processes ensure the highest quality and durability.